Shipping policy
Shipping Policy
Last updated: 30 August 2026
At TEYVRO, we aim to make ordering simple and provide reliable delivery on every purchase.
Order Processing
Orders are processed within 1–3 business days after your payment has been successfully received.
Once your order has been dispatched, you will receive an email confirmation. Where tracking is available, your tracking information will be provided once it becomes available.
Please note that orders may take longer to process during periods of high demand, promotions, weekends and public holidays.
United Kingdom Shipping
We currently offer shipping throughout the United Kingdom.
Standard Shipping
Estimated delivery: 3–5 business days
Express Shipping
Estimated delivery: 1–2 business days
Cost: £6.99
Delivery times are estimates and are calculated from the date your order is dispatched, not the date your order is placed.
Free Shipping
We offer free standard shipping on orders of £30 or more where this option is available at checkout.
Orders below the qualifying amount may be subject to the applicable shipping charge shown at checkout.
European Union Shipping
We currently offer shipping to selected countries within the European Union.
Orders of £30 or more qualify for free standard shipping where available.
Estimated delivery time is 3–5 business days after dispatch.
Shipping availability and costs will be displayed at checkout before you complete your purchase.
International Shipping
International shipping availability varies depending on the destination and product.
If shipping is available to your country, the available delivery options and applicable costs will be displayed during checkout.
Customers receiving orders outside the UK may be responsible for customs duties, import taxes or other charges imposed by their country’s authorities.
Tracking
Where tracking is available, tracking details will be sent to the email address provided when placing your order.
Please allow some time after dispatch for tracking information to become active.
Delivery Delays
Delivery estimates are not guaranteed delivery dates.
Occasionally, delays may occur due to circumstances outside our control, including:
- Courier or postal delays
- Customs processing
- Severe weather
- Public holidays
- Incorrect delivery information
- Unexpected operational delays
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us so we can investigate the matter.
Incorrect Delivery Information
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you realise that you have entered an incorrect address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Lost or Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product where appropriate.
If your order appears to have been lost in transit, please contact us so that we can investigate this with the relevant delivery provider.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: liamshadrake@btinternet.com